I’ve been quoted in more than 20 retail and business publications, which is a real honor. It’s probably because being a “yes man” is not in my DNA and I’ve have shunned the standard line of crap to say what I believe.
Retail Dive 1/18/17 Why selling Craftsman sounds the death knell for Sears
Talk Business & Politics 12/2/16 Wal-Mart asking customers for product reviews as part of effort to boost online sales
Forbes 10/12/16 Amazon Wants To Enter Your Home To Deliver Packages
Retail Dive 9/15/16 Will Lands’ End sink or swim on Amazon?
Forbes 9/13/16 Amazon’s Bookstores Stir Indie Backlash
Colloquy 8/26/16 Will AI Mobile Apps Replace Associates on Macy’s Sales Floor?
Concensus 8/8/16The Big Story – RetailWire Discussion: Would Walmart + Jet.com be an Amazon killer?
Fierce Retail 7/5/16 Locally.com lets consumers see inventory at nearby shops
Forbes 4/4/16 Lowe’s Augments Reality … And Maybe Stores
CPGmatters 3/16 Big Food Loses When It Keeps Consumers in the Dark
Retailing Management 3/15/16 Rivals Need to Up Customer Experiences to Compete with Amazon
Retail Dive 1/20/16 What does Wal-Mart owe the towns it leaves? 9 experts weigh in
NFIB 1/20/16 Report: 38% Of US Households Have Amazon Prime
NFIB 1/14/16 Retailers Advised To Improve Customer Experience To Compete Against Amazon
Forbes 1/6/16 Retail Insiders Make 2016 Predictions: Amazon’s Momentum
CPGmatters 12/15 Does America Need New Food Labels?
Sourcing Journal 11/30/15 Do Consumers Care About Black Friday?
Fierce Retail 7/20/15 Should stores charge for BOPIS?
Food World News 7/20/15 Facebook Gives Users Ability to Shop Directly On Site
Forbes 7/19/15 Can Facebook Turn Its Users Into Shoppers?
nChannel7/17/15 What We’re Reading: RetailWire Discussions
Forbes 6/29/15 Amazon Tries To Up Trustworthiness Of Reviews
Colloquy 6/24/15 How Close Are Retailers to Personalization?
Colloquy 6/19/15 Finding the Line Between Digital Creepy and Cool
Colloquy 6/5/15 How can physical stores tap user reviews?
Forbes 6/1/15 Will Amazon’s Free Same-Day Delivery Disrupt The Industry?
Talk Business & Politics 4/6/15 Wal-Mart to pay referral eVouchers for its grocery pickup test
Supply Chain Digest 3/26/15 Technology Barriers Almost Gone – ProMat 2015 Full Review and Comment
Supply Chain Digest 3/19/15 Walmart and Amazon by the Numbers Part 2
CPGmatters 3/15 Target and Whole Foods Testing Loyalty Programs
Fierce Retail 2/24/15 How will IoT benefit retailers?
CPGmatters 2/15 Should Retailers Know What’s in Their Store Brands?
CPGmatters 11/14 If Sampling Works, Why Don’t More Retailers Do It?
Fierce Retail 8/7/14 CVS to suffer $2B loss by kicking tobacco
Forbes 8/1/14 Is Amazon Prime Suffering From Its Own Success?
Forbes 2/5/14 Can CVS Justify Its No-Tobacco Decision Beyond the Great PR?
Retail Pro 11/6/13 Technology should augment the in-store experience
CPGmatters 10/13 Does In-Store Technology Really Deliver a Better Customer Experience?
CPGmatters 9/13 Why Aren’t CMOs and CIOs On the Same Page?
Retail Latin America 7/13/13 Will Barnes & Noble Be Around In Five Years?
Forbes 7/2/13 Will Barnes & Noble Be Around In Five Years?
Forbes 5/31/13 Sears Replaces Retail Stores With Data Centers
Deal News 4/23/13 Your Health Insurer May Start Paying You to Eat Better
Luxury Daily 3/28/13 Will Google Glass make smartphones history?
Mobile Marketer 3/28/13 Will Google Glass make smartphones history?
CPGmatters 3/13 Are Brands Connecting Emotionally With Consumers?
Mobile Marketer 3/5/13 Wegmans and what it will take to make grocery mobile apps matter
Forbes 2/20/13 Expert Panel: Whole Foods Should Not Drop Its Prices
CPGmatters 2/13 What Will It Take to Make Grocery Mobile Apps Matter?
Bisnow 8/27/12 Experts Speak Out: What Does This Year’s Holiday Season Mean for E-Commerce?
CPGmatters 8/12 Rumor Mill: Amazon Exploring Same-Day Delivery
Mobile Marketer 5/1/12 Mobile devices and local search: Reaching a tipping point
It’s important to share insights, spread knowledge, and be a force for change. There are a number of intriguing business articles out there, many of which I’ve been asked to comment on, others that I have been unable to resist sharing my thoughts on. So rather than describing my strategic and analytic processes and priniples in some abstract way, these comments [in the public record] are the best measure of what/how I think.
(red = featured in RetailWire e-mail newsletter)
#677 Is ‘experiential retail’ taking a new form?
#676 Will struggling retailers find new lives as pure play e-tailers?
#675 Can Nordstrom.com compete on experience over price?
#674 What happens now that Alexa is on the iPhone?
#673 Birchbox CEO: ‘Passive,’ Not Passionate Consumers Are The Future Of Retail
#672 Has Walmart found a digital answer for empty store shelves?
#671 Is the sole proprietor toast?
#670 Target To Recast Stores As ‘Hyper Local’ Online Fulfillment Centers To Revive Ailing Business
#669 Will the AWS outage make retailers think twice about cloud?
#668 Will Walmart’s price push pull customers away from Aldi?
#667 Will smart shelves ever be smart enough for Kroger and other retailers?
#666 Will irrational shipping prices doom brick and mortar stores?
#665 Is Amazon’s Alexa a threat to rival retailers?
#664 Will a new TJX concept put more hurt on department stores?
#663 Can Walmart grow its online business profitably?
#662 When Apps Get Too Human, They Tumble into the Uncanny Valley
#661 Third-party e-commerce fulfillers: Friend or foe to the grocers?
#660 Will Costco, Kohl’s, Target, et al give Google Home an edge over Amazon’s Echo?
#659 Can augmented reality solve the virtual dressing room problem?
#658 How The Hunt For Velour Track Pants Exposed What Ails The Retail Industry
#657 Is omnichannel cannibalization retail’s biggest challenge?
#656 How will online shopping transform the grocery business?
#655 Never Say No to Another Customer With Endless Inventory
#654 Will feel and touch tech transform mobile marketing and commerce?
#653 Retailers, You’re Not The Brand Anymore: The Shopper Is
#652 Will Whole Foods stay fresh using outside suppliers?
#651 The Macy’s Effect – How Macy’s Dismantled Everything Once Right about Department Stores
#650 Do retailers need to work on making more emotional connections?
#649 How soon before digital technologies reinvent food shopping?
#648 Are the days of pure play e-tail coming to an end?
#647 Can soccer be a differentiator for Target?
#646 Target’s Poor Holiday Sales Signal Retail’s Widespread Woes, The Enemy Within
#645 The Nation’s Biggest Retailers Face An Inconvenient Truth: An Imperiled Profit Model
#644 Sir Richard Branson at NRF: Are retailers looking outside the box?
#643 Why voice UIs are the next big thing in web design
#642 Can AI resolve customer service disputes?
#641 Keeping customers happy with loyalty kiosks
#640 Will Alexa become the voice of IoT?
#639 Will 2017 be the year retailers start making their stores relevant again?
#638 What will the sale of Craftsman mean for Sears and Stanley Black & Decker?
#637 How can retailers make online reviews more useful?
#636 Time for an honest discussion about kiosks and future jobs – and the kiosk industry must start it
#635 How can the retail job market survive the AI revolution?
#634 Will online grocery gain traction in 2017?
#633 What does Alexa’s holiday win mean?
#632 French retailer parodies Amazon Go
#631 Why are retail employees going around company systems?
#630 How Automation Could Lead To More Job Creation
#629 Amazon offers incentives for Prime members to wait on deliveries
#628 Can facial-recognition assist in gift giving?
#627 Does Alexa need a screen?
#626 A small retailer makes a bold move against big chains
#625 Is transparency next for grocery private label?
#624 Could digital advertising be replaced by a subscription model?
#623 Can engagement replace transaction rewards?
#622 What does a record Cyber Monday foretell for the remaining holiday season?
#621 How badly will Macy’s be hurt by its Black Friday outages?
#620 Are favorable online reviews critical for retailers?
#619 Will Alexa-exclusive deals bring holiday cheer to Amazon?
#618Do consumers now expect two-day delivery?
#617 What should stores do about BOPIS abandonment?
#616 Will Donald Trump’s presidency be good for retailers?
#615 Is PetSmart barking up the right/wrong tree with same-day delivery?
#614 Should browser data be opt-in only?
#613 Will one CEO be better than two for Whole Foods?
#612 Will curbside pickup drive front-end sales at CVS?
#611 Will Patagonia win Election Day by sending its workers to the polls?
#610 Staples brings Watson to digital office assistants
#609 Does talking to a human still matter?
#608 Driverless truck delivers 50K cans of Bud on supply run
#607 What AI Experts Say Smart Machines Will Do to Human Jobs
#606 Should in-store associates help online browsers?
#605 Will retailers lose retiring boomers to experiences?
#604 Target piloting Amazon Alexa voice search rival
#603 What is the ‘maker movement’ and should retailers care?
#602 Why aren’t more retail apps being downloaded?
#601 Will limiting incentives make Amazon reviews more credible?
#600 Will customers give Amazon the keys to their smart homes?
#599 Will retailers benefit from greater supply chain transparency?
#598 Apple’s Echo rival reportedly has a prototype, complete with cameras
#597 Consumers rely on reviews, but they don’t trust them
#596 Should grocers back away from prepared meals?
#595 Amazon and Fanatics play ‘anytime, anywhere, anyhow’ commerce on game day
#594 These social media behaviors are turning off your followers
#593 Could Amazon’s physical stores fuel a backlash?
#592 Will Amazon’s ‘brand gating’ put counterfeiters out of business?
#591 Will Lands’ End hit pay dirt on Amazon?
#590 Are wearables on the way out?
#589 Amazon tests one-click product placement
#588 What Happens When Millions of Jobs Are Lost Because of Automation?
#587 Are store closings a positive sign for Macy’s?
#586 Did Amazon bring down Beauty.com and Drugstore.com?
#585 Is it OK for brands to have emotions?
#584 Is a ‘DARK’ cloud looming for brands over GMO labeling?
#583 Are loss leaders a losing proposition for stores?
#582 Would Walmart + Jet.com be an Amazon killer?
#581 Is it time for marketers to embrace radical transparency?
#580 Will AI mobile apps replace associates on Macy’s sales floor?
#579 Will personal shoppers lift retail sales?
#578 Viewers can now ‘Watch & Shop’ with Amazon Fire TV
#577 Are retailers ready for the next wave of cyber scams?
#576 Do robots make sense for online delivery?
#575 Will drop-off points boost online sales?
#574 Making Software with Casual Intelligence
#573 Locally.com lets consumers see inventory at nearby shops
#572 Amazon Dash gets a smart button rival
#571 Are indoor maps still a game changer?
#570 Under Armour links purchase recommendations to fitness data
#569 RFID goes to the dogs
#568 Microsoft/LinkedIn deal shows content is king
#567 IRCE recap: Is there a right way for retailers to use beacons?
#566 Is monitoring employee data the right move for retailers?
#565 PIRCH’s in-store experience picks up where Home Depot leaves off
#564 New Wegmans draws near-record crowds
#563 Why isn’t in-store tech focused more on full-service?
#562 Will Google’s smart home controller overtake Echo?
#561 Will 3-D printing ever make it at retail?
#560 Is RFID finally ready for prime time at retail?
#559 What airline self-check-in can teach retailers
#558 Are free shipping expectations crushing smaller retailers?
#557 Could chatbots redefine retail customer service?
#556 Are robots the key to omnichannel inventory management?
#555 Chick-fil-A knows loyalty
#554 Is it time for Victoria’s Secret to say goodbye to its print catalog?
#553 Retail drama: Amazon undercuts Netflix
#552 Kmart wants to bring the ‘fun’ back to shopping
#551 Apple patents gesture-sensing technology for Apple Watch
#550 Lowe’s takes AR immersion to the next level
#549 The Thorn in Every Startup’s Side
#548 Will Starbucks win by giving rewards for purchases made at Dunkin’ Donuts?
#547 Starbucks sets goal to donate all unsold food to charity
#546 Should consumers be given incentives to write reviews?
#545 ‘Location remains retail’s MVP
#544 Instacart scores vendor ads
#543 Are selfies the future of mobile payment tech?
#542 Amazon takes the next step in CPG auto-replenishment
#541 Canadian Tire adopts Facebook at Work
#540 Best Buy closes online marketplace
#539 BOPIS means making everything happen at once
#538 Will a higher free shipping minimum hurt Amazon.com?
#537 AT&T brings virtual reality to stores
#536 Big food loses when it keeps consumers in the dark
#535 The positive power of negative reviews
#534 Will humans shop at a store run mostly by robots?
#533 Study finds widespread benefit to lenient return policies
#532 The roof caves in on Trader Joe’s
#531 What happens when Walmart closes a store?
#530 I pledge allegiance to the United States of Amazon
#529 Is virtual reality ready for retail?
#528 Should big food follow Campbell Soup’s GMO labeling lead?
#527 BrainTrust Predictions 2016: Amazon’s momentum
#526 Why are women paying more?
#525 Online shopping exacerbates return headaches for retailers
#524 FedEx ruins Christmas for some
#523 Why beacons’ bright light dimmed in 2015 – and what’s next
#522 Will IBM Watson help customers make better choices?
#521 Does the Internet of Things need a showroom experience?
#520 How can sites solve the online cart abandonment issue?
#519 Are Amazon’s devices big sellers or not?
#518 Why isn’t social driving word-of-mouth offline?
#517 Do the 2015 holidays point to a bigger future for e-commerce?
#516 Does weak traffic spell trouble for Black Friday?
#515 Does America need new food labels?
#514 Predicting the future of kiosks
#513 Will Americans ever give up their paper coupons?
#512 Is customer experience the new loyalty?
#511 Are consumers and retailers ready to go all-in on shop-and-scan tech?
#510 Why is Amazon opening a brick and mortar bookstore?
#509 Brand content doesn’t have to suck
#508 Warning: Processed meats cause cancer
#507 Can American Apparel’s ‘Made in U.S.A.’ model survive bankruptcy?
#506 Are demos just not worth it?
#505 Uniqlo reads customers’ minds to sell t-shirts
#504 Jet.com ditches subscription fee
#503 What can smart shelf tech do for Kroger’s business?
#502 Making the case for shopper time management
#501 Staples chooses to be different, closes stores on Thanksgiving
#500 Will surge pricing become the new normal?
#499 What’s the answer for costly online returns?
#498 Target outfits stores to test multiple innovations
#497 Nuke all your computer passwords, Intel exec says
#496 Amazon adds restaurant delivery to its menu of services
#495 Are stores missing impulse sales opportunities at the self-checkout?
#494 Journey mapping pitfalls can lead retailers astray
#493 Will Uber transform e-commerce delivery?
#492 Will consumers submit to in-home spying in return for personalization?
#491 How to build a multi-sensory experience in the retail environment
#490 Future of Amazon consumer devices in question after Fire Phone failure
#489 Starbucks caves to ‘Food Babe’ and changes Pumpkin Spice Latte recipe
#488 Wegmans has the best pharmacy, too
#487 Designing UX for Natural User Interfaces
#486 Are hearables the tipping-point wearable device?
#485 Target opens a security center to fight cyber threats
#484 Is Facebook ready to become an e-commerce force?
#483 Shoe store chain publicly dumps RFID
#482 How steep is the creep factor?
#481 Walmart and Amazon trade shots
#480 Should stores charge for BOPIS?
#479 CVS blows off U.S. Chamber over tobacco lobbying
#478 Amazon uses artificial intelligence to improve review/rating system
#476 UPS flexes its muscles on shipping terms
#477 Will personalized pricing ever make it to brick & mortar stores?
#476 Report says Walmart stashing billions overseas
#475 How should grocers respond to Amazon?
#474 How close are retailers to personalization?
#473 Digital marketing recasts emotional interaction with brands
#472 France bans edible food dumping
#471 Retailers use gamification to drive engagement
#470 Loving customers who complain the most
#469 Macy’s and Bloomie’s tailor the online experience
#468 Finding the line between digital creepy and cool
#467 Amazon rolls out free same-day delivery
#466 How can physical stores tap user reviews?
#465 Ahold earns rave reviews for Everything Fresh concept
#464 Study: Drones could take off as retail delivery vehicle
#463 Will going green put retailers in the black?
#462 Home Depot claims Black Friday for its own
#461 Competing in the age of wicked fast delivery
#460 Was Service Merchandise ahead of its time?
#459 Is Amazon’s Dash the future of shopping?
#458 Amazon guarantees service for household projects
#457 Balancing surprise and simplicity for better customer experiences
#456 Checkouts are tougher than rocket science
#455 Are app frustrations loyalty crushers?
#454 Amazon ponders ninth generation fulfillment center design
#453 Aldi engages in shuttle diplomacy with college kids
#452 OK, but what about in-store drone delivery?
#451 Will virtual reality transform web shopping?
#450 What’s in store for 2015?
#449 Green leaders get a special place on Walmart.com
#448 Nordstrom puts its money where its e-commerce is
#447 Macy’s CFO thinks off-price concept will attract new customers
#446 Target free shipping deal undercuts Amazon, Best Buy and Walmart
#445 Target and Whole Foods testing loyalty programs
#444 The Internet of Things from a consumer perspective
#443 Should retailers know what’s in their store brands?
#442 Nordstrom reassigns Innovation Lab workers
#441 Are hugs okay at retail?
#440 The rise of the customization nation
#439 Gap closing Piperlime (no big deal)
#438 Tommy Hilfiger digitizes the showroom
#437 Will couponing continue to be a mainstay of retailing?
#436 Walmart pilots gift card trade-in service
#435 Playing ‘Flip It’ with returns and exchanges
#434 Will deal tweets fly?
#433 What’s the real deal with beacons?
#432 Price transparency on steroids: The end game
#431 Nordstrom tests smart fitting rooms
#430 Are online shoppers addicted to deals?
#429 Whole Foods tells digital stories
#428 How To Think Like Apple About The Customer Service Experience
#427 What does Amazon Echo have to do with shopping?
#426 Retailers cope with ‘I want what I want when I want it’ syndrome
#425 Amazon hails taxis to make deliveries
#424 Search drives in-store visits
#423 Polaroid Fotobar brings digital to physical
#422 Lowe’s new sales help seems a little robotic
#421 Facial recognition tech goes beyond just selling stuff
#420 Do online chats beat call centers for customer service?
#419 Insights on Switching, Centering, and Gestures for Touchscreens
#418 Whole Foods debuts good, better, best rating system for produce
#417 Amazon to open pickup shop in Manhattan
#416 When waiters attack!
#415 If sampling works, why don’t more retailers do it?
#414 Amazon workers take case to the Supreme Court
#413 Can price-matching take price off the table?
#412 Which brand attributes matter most to Millennials?
#411 Location matters to online shoppers
#410 Understanding the lifetime value of a loyal customer
#409 Amazon drops price as smartphone fails to set the world on fire
#408 Will Apple Watch bring wearable tech into the mainstream?
#407 Does eco-friendly translate to inferior?
#406 Whole Foods makes aggressive move into e-grocery biz
#405 Caution: Skill assessment pitfalls ahead
#404 Google now testing drones
#403 Are nutritional rating systems a market basket killer?
#402 ‘Free’ supermarket built for sampling
#401 Target’s math doesn’t add up for this ‘guest’
#400 Walmart’s Scan & Go is a no-go
#399 Will flattery get retailers anywhere in the changing room?
#398 World’s richest man calls for shorter workweek
#397 Should big brands move call centers back to the U.S.?
#396 Are center store departments hamstrung by nutritional labels?
#395 Hilton Shakes Up The Hospitality Industry: Your Smartphone Will Soon Be Your Room Key
#394 Amazon has a Prime number problem
#393 Reversing the ‘retail funk’ with in-store engagement
#392 Should a store-provided mobile device be an option?
#391 Will Siri and Watson bring out the best in each other?
#390 Holt Renfrew to bring luxury shopping ‘apartments’ to its stores
#389 Online subscription service gets physical
#388 Consumers read and trust online reviews for local businesse
#387 Mobile/in-store shopping getting intertwined
#386 What does natural mean, anyway?
#385 Local restaurants pass/fail personal loyalty test
#384 It’s Not Just American Apparel: For Fashion Retailers, Sex Just Isn’t Selling These Days
#383 Science fiction tech helps Lowe’s customers with remodels
#382 Where have all the retail merchants gone?
#381 Amazon’s Fire Phone is all about selling stuff on Amazon.com
#380 Restoration Hardware bulks up on its catalog business
#379 Starbucks finds smart way to attract and retain workers
#378 Study: 88 percent of shoppers webroom
#377 Apple’s got the beat(s)
#376 Intruders for the Plugged-In Home, Coming in Through the Internet
#375 Study: 17 minutes defines local
#374 Sprouts beats Whole Foods on price
#373 TJX discounts its way to growth
#372 Chefs spice up grocery store atmosphere
#371 Retailer loses case over critical online review
#370 Can Your Customer Service Ketchup With Tessemae’s?
#369 WOM ROI still elusive
#368 Target’s CMO: ‘The truth hurts’
#367 Panera Bread turns to tech for faster, more accurate service
#366 Amazon and Twitter team up for some social shopping
#365 Steinhafel out as CEO at Target
#364 Amazon takes steps to own the last mile
#363 Amazon opens its pantry program to Prime members
#362 Are stores the answer to peak-time online fulfillment challenges?
#361 Loyalty members get advice from Sears and each other
#360 Amazon losing sales because of sales tax
#359 Shoppers saying no to in-store snooping
#358 Gap to test online ordering in stores
#357 Do food courts need an overhaul?
#356 AmazonFresh shoppers get a remote control
#355 Who owns the customer experience in retail?
#354 Nest’s Smoke Alarm Stumble Is a UI Lesson for Everybody
#353 IKEA takes a road trip and puts it online
#352 Catalogs make a comeback
#351 FedEx CEO blames retailers for Christmas delays
#350 Will the internet of things mean big things for retail?
#349 Walmart makes ad price comparisons easy
#348 FTC focuses on in-store tracking and data security
#347 Is Amazon Prime more vulnerable to competitive threats?
#346 Chevy: Storytelling
#345 ‘Ag Gag’ bill makes it a crime to video animal abuse in Idaho
#344 Does poor customer service pay?
#343 Nutrition facts label getting a makeover
#342 Half read e-mail on mobile devices and nothing else
#341 Target’s got (mobile) game
#340 Eight reasons why retail employee turnover is so high
#339 Retailers and tech vendors look for co-development opportunities
#338 Will Your Car Ever Understand Your Hand Gestures?
#337 Mobile phones act like ‘cookies’ in stores
#336 Are CPG companies giving up too much to Amazon?
#335 Independent grocers need new consumer engagement technology
#334 Independent grocers need new consumer engagement technology
#333 CVS to walk away from $2 billion in cigarette sales
#332 Study says sugar is killing us
#331 Grrrwaaaaaarggggh! ‘ChewBacca’ breaches merchants’ defenses
#330 Mannequins get too real for retail
#329 Is simpler better when it comes to shopping analytics?
#328 Which same-day service will deliver the goods for retailers?
#327 Mobile ads hit the car dashboard
#326 Customer Service Isn’t Optional–It’s Why You Have A Job
#325 Customer Experience Consultant Makes Shocking Claim: ‘There’s No Such Thing As Customers’
#324 Retailers and banks engage in blame game over data breaches
#323 Shoppers going uber-digital
#322 Amazon gets mind reading/shipping patent
#321 Will T-Commerce Redefine TV Advertising?
#320 Sears Hometown & Outlet Stores’ Associates ‘Say Yes’
#319 Is the Category Killer a Broken Model?
#318 Does Facebook Need Teens?
#317 Would You Accept Target’s Apology?
#316 When Going Viral Goes Wrong
#315 Does Webrooming Offset Showrooming?
#314 Gen X Wants the Steak, Gen Y Wants the Sizzle Too
#313 What the Hack? Massive Breach Affects 2 Million Accounts
#312 Chinese Retailer Comes to U.S. Seeking Tech Talent
#311 Apps Promise to End Retail Parking Hassles
#310 Amazon Preps For Retail Drone Wars
#309 EBay Offers the Gift of Free, Same-Day Delivery
#308 Retail Customer Experience: Technology Meets Beauty in a New York Subway Station
#307 Have CPG Store Brands Plateaued?
#306 Don’t Call It ‘The Customer-Centric Supply Chain’
#305 No Rest For Amazon, USPS on Sunday
#304 Who Owns the Customer Experience?
#303 Is Free Sampling a Digital Opportunity?
#302 Blockbuster News! Video Stores Follow Dinosaurs
#301 TOMS Offers a Different Way to Shop
#300 Is Showrooming a Problem For E-tailers?
#299 Are Retailers Facing a Tech Skill Shortage?
#298 Social Customer Service: What Do Consumers Want?
#297 Most Brand Conversations Happen Offline, But Social W-O-M is Rising
#296 How Do You Measure Customer Satisfaction?
#295 Who Are the 15 Percent Who Don’t Go Online?
#294 Five Ways to Seed Innovation
#293 Retailer Could Benefit From Some Inside the Box Thinking
#292 Free Shipping: Perk or Permanent?
#291 Why Journey Mapping is Critical to Your Business
#290 Will Predictive Tech and Same-Day Delivery Revolutionize Retail?
#289 Will Ship From Store Neutralize Amazon?
#288 dunnhumby: Menards is Most Customer Centric DIY Chain
#287 RSR Research: Mobile Apps or Mobile Sites?
#286 Has Amazon Finally Built an iPad Killer?
#285 Is America Ready for Smart Homes? Staples Says Yes
#284 Retail TouchPoints: Associates Duck Consumers Seeking Product Information
#283 Does In-Store Technology Really Deliver a Better Customer Experience?
#282 How I Came in Second to Bill Gates: The Brilliance of the LinkedIn Influencer Program
#281 All 80 Original “Star Trek” Episodes Rendered As Movie Posters
#280 Making the Digital/Analog Merge Work For Retail
#279 Commentary: The showrooming myth
#278 Is a Universal Translator the Answer for Privacy?
#277 Is There an Online Opportunity for Farmers’ Markets?
#276 Why Aren’t CMOs and CIOs On the Same Page?
#275 3D Gesture Control Is An Area Of Focus On Innovation We Likely Don’t Need Or Want
#274 Can Chipotle Afford to Alter Its Responsible Meat Pledge?
#273 Can Retailers Put Themselves In the Shopping Conversation?
#272 How Much is Great Customer Service Worth?
#271 Should Shoppers Look Forward to Many Happy Returns?
#270 BrainTrust Query: What Are the Top Three Digital Must-Do’s?
#269 Should Stores Associates Police Rude Customers?
#268 Will Pinterest-like Lists Work for Amazon?
#267 Will Starbucks Gain an Edge with Wireless Charging?
#266 Is Shopkick’s In-App Purchase Option a Showrooming Weapon?
#265 Will Pay-By-Face Catch On?
#264 Should Retailers Hire Twenty-Somethings to Sell Stuff on Facebook?
#263 BrainTrust Query: Is the Era of One-to-One Communication Finally Upon Us?
#262 Is Mobile’s True ROI Found in Driving Loyalty?
#261 Retail TouchPoints: How Can Retailers Make Checkout Waits More Bearable?
#260 Has the App Store Changed Retail?
#259 Is Barnes & Noble Wise to 86 Nook Tablets?
#258 Consensus Advisors: Will the NSA Scandal Make Consumers Unwilling to Share Personal Info?
#257 Does the Digital Experience Need Humanizing?
#256 What Will Firefox’s ‘Do Not Track’ Mean for Online Merchants?
#255 BrainTrust Query: I Need an App for My Apps!!
#254 Retail TouchPoints: What’s Causing Slow Mobile POS Rollout?
#253 RSR Research: Is It Time for Store Employees’ Roles to Change?
#252 What’s Behind High Shopper Satisfaction Rates for E-Commerce Sites?
#251 Has America Become a Self-Serve Nation?
#250 Will Change in REI’s Return Policy Affect Its Business?
#249 What is the Significance of a Smile?
#248 Will Motorola Gain an Edge With Phones Assembled in the USA?
#247 Is Servicing Data (Rather Than People) an Answer for Sears?
#246 Tablet Sales Up, PCs Down. What Does It Mean for Retail?
#245 Why Are Mobile Shoppers Avoiding Store Associates?
#244 These 12 technologies will drive our economic future
#243 FRBuyer: FISH (Food Industry Serving Heroes) is Born
#242 Can Retailers Use Twitter to Connect With Teens?
#241 How Will Retailers Leverage Google Maps?
#240 Will Target’s New Tech Center Spur Innovation?
#239 BrainTrust Query: Are Marketers and Media Getting That Synching Feeling?
#238 Can Drive-Thrus Work for Department Stores?
#237 Does the eBay/Kate Spade Pop-Up Represent Something New in Retailing?
#236 Do Morons Run Whole Foods?
#235 Will Amazon Coins Outperform Real Money?
#234 What Are Facebook Fans Worth to Retailers?
#233 Adobe: 5 Reasons We Killed The Creative Suite
#232 Adobe Ditches the Box, Puts Apps in the Cloud
#231 Should Purchasing Intent Be Used to Alter Prices?
#230 The Verdict Is In: Nobody Likes Google Glass
#229 Forget Searching For Content – Content Is About To Start Searching For You
#228 Apple’s Privacy Record Sucks. Here’s Why You Should Care
#227 Why Consumer-Facing E-Commerce Is BROKEN
#226 How Devastating Was the LivingSocial Security Breach?
#225 Ten Years After: iTunes Store Changed Music Biz
#224 Will Pizza Hut Kinect With Gamers?
#223 Are Amazon and Netflix Programmed for Success?
#222 What If Rewards Came From Just Browsing?
#221 Will Gap’s Take On In-Store Pickup Be a Retail Game Changer?
#220 Will ‘Shipping Its Pants’ Work for Kmart?
#219 What Can Be Learned From the Schnucks Security Breach?
#218 What Does Q1 Sales Drop Mean for PCs?
#217 Will Own Stores Help LG Gain CE Market Share?
#216 Help Wanted: Robots to Fill Service Jobs
#215 Would You Talk To An Ad On Your Smartphone?
#214 Smarter Marketing: How Minority Report Got It All Wrong
#213 Retail Customer Experience: How Should Retailers Compensate Customers For Service or Product Failures?
#212 What Can Merchants Do to Become Better Retail Therapists?
#211 RSR Research: Does Channel Pricing Conflict Break Trust With Shoppers?
#210 BrainBrainTrust Query: Grow Your Marketing Credibility Before It’s Too Late
#209 Will Cash Rebates Get People to Eat Healthier Foods?
#208 Is ‘Little Data’ the Key to Making Loyalty Programs Work?
#207 Are Retailers Taking Full Advantage of YouTube?
#206 Has Facebook Lost Its Cool?
#205 BrainTrust Query: Will 3D Printing Bring Boon or Bust to Retailers?
#204 Couches and Tablets Make Perfect Shopping Tools
#203 Our Future Will Be Brighter Than You Think, but More Disruptive
#202 What Will It Take to Improve the Mobile Shopping Experience?
#201 Will Google Cut Amazon Down to Size?
#200 Retail Customer Experience: An Amazing Customer Experience From TSA?
#199 Will Chicago Gofer Sears’ Same-Day In-Store Pickup Service?
#198 Are Brands Connecting Emotionally With Consumers?
#197 Will Google Glass Make Smartphones History?
#196 Who Wins After OfficeMax and Office Depot Merge?
#195 Has Whole Foods Dropped Its Prices Too Low?
#194 Study: Retail experience hinges on new technology
#193 CPGmatters: Kraft Spinoff Looks to Big Mobile Future
#192 Will Consumers Accept Surcharges on Credit Card Purchases?
#191 Are Early Super Bowl Ads Socially Stunted?
#190 Intel’s interactive display spices up the customer experience
#189 Watch Out Whole Foods, Aldi Has Organics
#188 Retailers and Restaurants Support Immigration Effort
#187 How Important Are Physical Stores to Barnes & Noble?
#186 What Will It Take to Make Grocery Mobile Apps Matter?
#185 Where Does Technological Innovation Come From?
#184 Will Tablets Reinvent How We Shop Everywhere?
#181 Why is Target Launching Brands Online Instead of In Stores?
#180 Ideas are more valuable than execution
#179 Will Facebook Revolutionize Search Engine Marketing?
#178 Like is the New Link: Why Facebook’s Graph Search is a Game Changer
#177 Apple’s New Reality
#176 Google wins $1 million worth of USA Today ads in Print Advertising competition
#175 Best Buy Gains Where Amazon Collects Tax
#174 Target Invites Showrooming With Price Match Offer
#173 Retail TouchPoints: Nearly 50 percent of Consumers Believe They Are More Informed Than Store Associates
#172 Starbucks to Debut Reusable Cups for a Buck
#171 Study: Meal Planning Influenced by Foodie Bloggers/Peers
#170 Food Trends to Impact Retail in 2013
#169 Hashtag Campaigns: The Social “Kick Me” Sign for Brands
#168 Amazon Launches Social Gifting Tool
#167 Retail Customer Experience: Indoor Mapping Gives Power to Retailers
#166 StorefrontBacktalk: Best Buy Yanks E-mail Support From Its Site. Shoppers May Be Better Off
#165 Amazon vet’s new robot-powered apparel startup aims to revolutionize how we buy clothes
#164 Amazon Not Slowed By Sales Taxes
#163 Payments Going the Way of the Smartphone
#162 Asimov’s Three Laws of Robotics Applied to User Experience
#161 RSR Research: Empathy and Design Thinking
#160 Starbucks: Steel This Gift Card
#159 Google Shopping Executive Shares Holiday Best Practices
#158 Can Loyalty Save Your Town?
#157 Who Needs Call Centers When There’s Twitter?
#156 Target Execs: Technology Changing Everything
#155 The End of Marketing
#154 Cyber Monday Sales Record Shattered
#153 Consumer Reports Releases Annual ‘Naughty & Nice’ List
#152 IKEA Makes Home Visits
#151 Survey Says: Retailers Give a Little, Get a Lot
#150 Should Small Businesses Join ‘Free Shipping Day’?
#149 BrainTrust Query: The Great Digital Disconnect
#148 PayPal Gets Into Price Matching Act
#147 Paper is Out as Retailers Opt for E-Receipts
#146 PayPal Gets Into Price Matching Act
#145 Win or Lose in a Retail Minute
#144 Amazon Slams iPad mini
#143 New iPad is No Kindle Killer
#142 Microsoft Sweats Merchandising Details for Windows 8
#141 Best Buy Tablet Going Up Against the Big Boys
#140 Amazon Snares Consumers With Break-Even Kindle Pricing
#139 RSR Research: Getting Over the Cloud
#138 Amazon Primed to Take on Netflix
#137 Walmart Testing Same-Day Delivery
#136 Best Buy Puts Geek Squad Services on eBay
#135 How to deliver mobile coupons from kiosks (commentary)
#134 Study Finds Wide Benefit to Free Online Returns
#133 Best Buy Wants Amazon to Be Its Showroom
#132 Peapod Rapidly Expands Virtual Grocery Stores to More Cities
#131 Smartphone Users Seek More Than Shopping Tools
#130 Retailers Get the Short End of the iPhone 5
#129 Walmart Also Fires the Kindle
#128 Walmart Rolls Out Eat-Healthy Insurance Discount
#127 Delaware DMV turns to kiosks
#126 Is Nordstrom Perfect?
#125 Receipt Checking No Longer Required at Best Buy
#124 Episode III: Toys ‘R’ Us Strikes Back
#123 BrainTrust Query: Oh SoLoMo!
#122 Kroger Loses Some Wait
#121 E-Collaboration Among Indies Aims to Fight Big Chains
#120 Walmart.com’s Improved Search Engine Powered by ‘Social Genome’
#119 The Price of Being Outspoken
#118 Virtual grocery kiosk taking off at London Airport
#117 Walmart Testing Scan & Go Checkout Feature
#116 Are “Smart” Videos the Key to Online Retail Growth?
#115 Microsoft drives next generation Kinect
#114 Can the Retailing Industry Take a Lesson on Social Media from DSW Shoes?
#113 Walmart Tests Grocery Receipt Comparison Tool
#112 Smartphone Verdict Suggests Changes Ahead
#111 KioskMarketplace: A Harsh Reality For Kiosks
#110 College Grads Settling for Retail Jobs
#109 Express Goes Social, But Not for the ROI
#108 IKEA checks out of self-service
#107 Under-Age Checking – And Spending – Get Easier
#106 MCX: The Future of Mobile Payments
#105 Retailers Look to Increase Shopping Hauls
#104 Are Government Kiosks Making a Comeback?
#103 BrainTrust Query: What It Takes to Innovate
#102 Are Tablet-Only Publications Dead?
#101 MarketingCharts: Convenience, Features Drive Selection of Retailer Sites Over Apps
#100 Amazon Locks Up Customers with In-Store Pickups
#99 Building a Brand One Community Panel at a Time
#98 Best Buy Founder Wants His Company Back
#97 BrainTrust Query: Will Amazon’s Showroom Become Amazon Showrooms?
#96 Tag Department Stores RFID Ready
#95 Costco 3D: The Rise of the In-Store Network
#94 Study: Mobile Shoppers Research, Buy, Evangelize
#93 RadioShack: Relevant or Not
#92 Big Food Turns Organics Into Big Business
#91 Company launches iPad kiosk with secure credit card reader
#90 Consumers Not Happy Being Tracked by Facebook
#89 CSD: The Customer Service Saboteur
#88 Making Malls Internet-Proof
#87 Small Guys Benefiting Most From Pinterest
#86 Ace, Amazon Look to Opportunities in DIY Market
#85 Hypocrisy Abounds Over Olympic Uniforms
#84 Rumor Mill: Amazon Exploring Same-Day Delivery
#83 How to Identify and Reward Social Media Advocates
#82 Have App, Will Shop
#81 Best Buy Bets Future on Connected Store
#80 Study: Smartphones Shoppers Not So Bad for Brick & Mortar
#79 Robotic retail: AndyVision debuts in campus store
#78 RSR Research: The Retail IT Brain Drain
#77 Amazon Launches Store for X Games Crowd
#76 How Hoboken, New York’s Baby Brother, Built An Innovation Scene Of Its Own
#75 BrainTrust Query: Apple Passport a Potential Game Changer
#74 The Social/Mobile Dilemma: The Buck Stops Where?
#73 Study Finds Walmart Beats Amazon on Price
#72 KIOSK, SSN partner to demo secure retail kiosk solutions at NRF conference
#71 BrainTrust Query: Surprising New Study on Facebook Marketing Effectiveness for Brands
#70 Apple’s Secret for Creating Insanely Loyal Customers
#69 Microsoft Technology to Serve Ads Based on Your Mood
#68 Retail TouchPoints: Retailers Focus On Testing In-Store Mobile POS and POP Solutions
#67 Consumers Don’t Want to Engage with Brands
#66 Out-of-Towners Go Grocery Shopping
#65 Pinterest Attracts Followers and Purchases Follow
#64 BrainTrust Query: Help! I’m Being Stalked By a Jam Band
#63 Big Chains Bring PayPal In-Store
#62 High Schoolers Sing Wegmans Praises
#61 Yahoo Announces Axis, A New Visual Paradigm In Web Search UI
#60 Is This The First Logo Based On Touch-Screen Gestures?
#59 C. Wonder’s Wonderful Dressing Rooms
#58 BrainTrust Query: Clicks to Bricks
#57 5 Reasons QR Code Marketing Is Broken (and How to Fix It)
#56 Macy’s Stores Counter Amazon’s Logistics Edge
#55 A Tweet Too Far – CFO Loses Job
#54 Take a stand against ‘showrooming’ with digital signage, kiosks (Commentary)
#53 Amazon Making Moves to Rule Fashion World
#52 BrainTrust Query: An Open Letter to Millennials
#51 Brazilians ‘Like’ Retailer’s New Digital Hangers
#50 Social Media’s High Maintenance Consumers
#49 Brick-and-mortar’s inherent advantage: In-store relevance
#48 ‘King of Pop’ is Dead But Still Pitching Pepsi
#47 Target to Fire Amazon’s Kindle Line
#46 Mobile devices and local search: Reaching a tipping point
#45 Shopping All Over (the House)
#44 RSR Research: Facebook Open Graph and Graphite
#43 Time reporter disses Best Buy kiosks
#42 Digital Retailing to Take Off in Airports
#41 BrainTrust Query: One Big Reason Why Game Theory Will Drive Customer Loyalty
#40 BrainTrust Query: Self-Checkout – What Should Drive the Retailer Decision?
#39 Google ID’s Trusted Websites
#38 Uniqlo May Explore U.S. Growth Online
#37 BrainTrust Query: Is Retail Quietly Trending Away From Bricks and Mortar?
#36 Apps Deliver Food Answers in Stores
#35 BrainTrust Query: Building ‘Braggable’ Stores
#34 Macy’s Goes Online In Stores
#33 BrainTrust Query: Changing Times in Loyalty
#32 Best Buy’s CEO Resigns. Who Next?
#31 Twenty Somethings Too Antsy to Advertise To
#30 The Third Wave of Retailing: The Efficiency of the Shopper
#29 CETW12: NCR integrating mobile with digital signage, kiosks (Video)
#28 Walmart Cites Gains, Cuts Prices, Faces Amazon
#27 Haters Get Their Own Facebook App
#26 Will poster shopping change the face of retail
#25 Amazon Gets Robotic
#24 Senator Not ‘Liking’ Bosses Asking for Facebook Passwords
#23 Angry Birds Take Up Space in Walmart
#22 BrainTrust Query: Is Klout the New Kredit Score?
#21 Oatmeal Brand Pays to Become ‘Choice of a New Generation’
#20 Buying Power Provides Competitive Advantage
#19 U.S. and Europe Find Common Ground on Organics
#18 Mannequins Put on Some Weight (2 comments)
#17 The future of end user computing: Two visions
#16 App Lets Neiman Marcus Know When Best Customers Arrive
#15 Target and Walmart Working Together on Mobile Payments
#14 Some See Big as Bad in Online Retail
#13 BrainTrust Query: Let’s Get Visual – Marketing in a Post-Text World
#12 A Famous Inventor’s Forgotten Idea: A One-Handed Touch-Screen Keyboard
#11 The Howling Football Draws Attention To Dog Slaughter
#10 McCormick’s Flagship Spices Up Retail
#9 Quidsi Keeps the New Websites Coming
#8 Peapod Makes Mass Transit Connection with Commuters
#7 LinkedIn Launches Button That Lets You Apply for Jobs
#6 What the iPhone 4S means for mobile commerce
#5 CETW11: How to design a kiosk consumers will use
#4 Do you need a chief customer officer?
#3 Apple, Amazon have won the tablet wars
#2 How to Combine QR Codes With the Power of Facebook
#1 2 horse race in mobile – iphone and android