Unsure where to begin? My skills span the UX/CX and technology spectrums, so solving your problems and exceeding your goals is absolutely doable.
Experience and Commerce is an exploration of the business of customer experience in digital commerce and retail, based on Ken Lonyai’s CX Profitability Continuum theorem. Strategy, technology, innovation, execution, and failure. It’s all part of the discussion.
Each time the MTA tasked him (Ken) to design a technology that hasn't been created before; he enthusiastically accepted the challenge without hesitation and always delivered on his promises. ...His focus on user experience is clearly evident in every aspect of deliverables he was responsible for, always expressing concern for simplicity, ease of use, and intuitive interfaces...
Jason Lurz, Director of Operations, MTA
...we can always rely on Ken to cut through the common perceptions of digital media/marketing issues and trends. His commentary is consistently fact-based, insightful and challenging to the status quo.
Rick Moss, President, Founder, RetailWire
His patience as we worked through my firm's needs, resposiveness to inquiries, and respect for the firm's resources were always appreciated. Over the years, as I've gone back to Ken for further support, he has come to understand my business as more of a partner, and continues to provide much appreciated guidance, responsiveness, and strong marketing intuition
Steven Moccio, Senior Program Manager - SVP - Global PMO at Citi
He (Ken) has excellent knowledge of software application development and interface design across a variety of platforms and operating systems. His dedication to building first-rate apps is very admirable...
Bob Peterson, President, Inelect
...he (Ken) also authored various technology implementation studies, to determine the viability of introducing new technologies and applications to our agency. ...Ken is professional, reliable, and committed to the success of whatever he is involved with.
James Peyton, Deputy Director of Operations, MTA
Ken provides a unique perspective that forces you to think out of the box about how to create a great user experience!
Mark Annett, Medical Device Designer and Patent Agent