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Know Me by My Comments

I’ve been quoted in more than 20 retail and business publications, which is a real honor. It’s probably because being a “yes man” is not in my DNA and I’ve have shunned the standard line of crap to say what I believe.

 

Retail Dive 1/18/17 Why selling Craftsman sounds the death knell for Sears

Talk Business & Politics 12/2/16 Wal-Mart asking customers for product reviews as part of effort to boost online sales

Forbes 10/12/16 Amazon Wants To Enter Your Home To Deliver Packages

Retail Dive 9/15/16 Will Lands’ End sink or swim on Amazon?

Forbes 9/13/16 Amazon’s Bookstores Stir Indie Backlash

Colloquy 8/26/16 Will AI Mobile Apps Replace Associates on Macy’s Sales Floor?

Concensus 8/8/16The Big Story – RetailWire Discussion: Would Walmart + Jet.com be an Amazon killer?

Fierce Retail 7/5/16 Locally.com lets consumers see inventory at nearby shops

Forbes 4/4/16 Lowe’s Augments Reality … And Maybe Stores

CPGmatters 3/16 Big Food Loses When It Keeps Consumers in the Dark

Retailing Management 3/15/16 Rivals Need to Up Customer Experiences to Compete with Amazon

Retail Dive 1/20/16 What does Wal-Mart owe the towns it leaves? 9 experts weigh in

NFIB 1/20/16 Report: 38% Of US Households Have Amazon Prime

NFIB 1/14/16 Retailers Advised To Improve Customer Experience To Compete Against Amazon

Forbes 1/6/16 Retail Insiders Make 2016 Predictions: Amazon’s Momentum

CPGmatters 12/15 Does America Need New Food Labels?

Sourcing Journal 11/30/15 Do Consumers Care About Black Friday?

Fierce Retail 7/20/15 Should stores charge for BOPIS?

Food World News 7/20/15 Facebook Gives Users Ability to Shop Directly On Site

Forbes 7/19/15 Can Facebook Turn Its Users Into Shoppers?

nChannel7/17/15 What We’re Reading: RetailWire Discussions

Forbes 6/29/15 Amazon Tries To Up Trustworthiness Of Reviews

Colloquy 6/24/15 How Close Are Retailers to Personalization?

Colloquy 6/19/15 Finding the Line Between Digital Creepy and Cool

Colloquy 6/5/15 How can physical stores tap user reviews?

Forbes 6/1/15 Will Amazon’s Free Same-Day Delivery Disrupt The Industry?

Talk Business & Politics 4/6/15 Wal-Mart to pay referral eVouchers for its grocery pickup test

Supply Chain Digest 3/26/15 Technology Barriers Almost Gone – ProMat 2015 Full Review and Comment

Supply Chain Digest 3/19/15 Walmart and Amazon by the Numbers Part 2

CPGmatters 3/15 Target and Whole Foods Testing Loyalty Programs

Fierce Retail 2/24/15 How will IoT benefit retailers?

CPGmatters 2/15 Should Retailers Know What’s in Their Store Brands?

CPGmatters 11/14 If Sampling Works, Why Don’t More Retailers Do It?

Fierce Retail 8/7/14 CVS to suffer $2B loss by kicking tobacco

Forbes 8/1/14 Is Amazon Prime Suffering From Its Own Success?

Forbes 2/5/14 Can CVS Justify Its No-Tobacco Decision Beyond the Great PR?

Retail Pro 11/6/13 Technology should augment the in-store experience

CPGmatters 10/13 Does In-Store Technology Really Deliver a Better Customer Experience?

CPGmatters 9/13 Why Aren’t CMOs and CIOs On the Same Page?

Retail Latin America 7/13/13 Will Barnes & Noble Be Around In Five Years?

Forbes 7/2/13 Will Barnes & Noble Be Around In Five Years?

Forbes 5/31/13 Sears Replaces Retail Stores With Data Centers

Deal News 4/23/13 Your Health Insurer May Start Paying You to Eat Better

Luxury Daily 3/28/13 Will Google Glass make smartphones history?

Mobile Marketer 3/28/13 Will Google Glass make smartphones history?

CPGmatters 3/13 Are Brands Connecting Emotionally With Consumers?

Mobile Marketer 3/5/13 Wegmans and what it will take to make grocery mobile apps matter

Forbes 2/20/13 Expert Panel: Whole Foods Should Not Drop Its Prices

CPGmatters 2/13 What Will It Take to Make Grocery Mobile Apps Matter?

Bisnow 8/27/12 Experts Speak Out: What Does This Year’s Holiday Season Mean for E-Commerce?

CPGmatters 8/12 Rumor Mill: Amazon Exploring Same-Day Delivery

Mobile Marketer 5/1/12 Mobile devices and local search: Reaching a tipping point


It’s important to share insights, spread knowledge, and be a force for change. There are a number of intriguing business articles out there, many of which I’ve been asked to comment on, others that I have been unable to resist sharing my thoughts on. So rather than describing my strategic and analytic processes and priniples in some abstract way, these comments [in the public record] are the best measure of what/how I think.

(red = featured in RetailWire e-mail newsletter)

#677 Is ‘experiential retail’ taking a new form?

#676 Will struggling retailers find new lives as pure play e-tailers?

#675 Can Nordstrom.com compete on experience over price?

#674 What happens now that Alexa is on the iPhone?

#673 Birchbox CEO: ‘Passive,’ Not Passionate Consumers Are The Future Of Retail

#672 Has Walmart found a digital answer for empty store shelves?

#671 Is the sole proprietor toast?

#670 Target To Recast Stores As ‘Hyper Local’ Online Fulfillment Centers To Revive Ailing Business

#669 Will the AWS outage make retailers think twice about cloud?

#668 Will Walmart’s price push pull customers away from Aldi?

#667 Will smart shelves ever be smart enough for Kroger and other retailers?

#666 Will irrational shipping prices doom brick and mortar stores?

#665 Is Amazon’s Alexa a threat to rival retailers?

#664 Will a new TJX concept put more hurt on department stores?

#663 Can Walmart grow its online business profitably?

#662 When Apps Get Too Human, They Tumble into the Uncanny Valley

#661 Third-party e-commerce fulfillers: Friend or foe to the grocers?

#660 Will Costco, Kohl’s, Target, et al give Google Home an edge over Amazon’s Echo?

#659 Can augmented reality solve the virtual dressing room problem?

#658 How The Hunt For Velour Track Pants Exposed What Ails The Retail Industry

#657 Is omnichannel cannibalization retail’s biggest challenge?

#656 How will online shopping transform the grocery business?

#655 Never Say No to Another Customer With Endless Inventory

#654 Will feel and touch tech transform mobile marketing and commerce?

#653 Retailers, You’re Not The Brand Anymore: The Shopper Is

#652 Will Whole Foods stay fresh using outside suppliers?

#651 The Macy’s Effect – How Macy’s Dismantled Everything Once Right about Department Stores

#650 Do retailers need to work on making more emotional connections?

#649 How soon before digital technologies reinvent food shopping?

#648 Are the days of pure play e-tail coming to an end?

#647 Can soccer be a differentiator for Target?

#646 Target’s Poor Holiday Sales Signal Retail’s Widespread Woes, The Enemy Within

#645 The Nation’s Biggest Retailers Face An Inconvenient Truth: An Imperiled Profit Model

#644 Sir Richard Branson at NRF: Are retailers looking outside the box?

#643 Why voice UIs are the next big thing in web design

#642 Can AI resolve customer service disputes?

#641 Keeping customers happy with loyalty kiosks

#640 Will Alexa become the voice of IoT?

#639 Will 2017 be the year retailers start making their stores relevant again?

#638 What will the sale of Craftsman mean for Sears and Stanley Black & Decker?

#637 How can retailers make online reviews more useful?

#636 Time for an honest discussion about kiosks and future jobs – and the kiosk industry must start it

#635 How can the retail job market survive the AI revolution?

#634 Will online grocery gain traction in 2017?

#633 What does Alexa’s holiday win mean?

#632 French retailer parodies Amazon Go

#631 Why are retail employees going around company systems?

#630 How Automation Could Lead To More Job Creation

#629 Amazon offers incentives for Prime members to wait on deliveries

#628 Can facial-recognition assist in gift giving?

#627 Does Alexa need a screen?

#626 A small retailer makes a bold move against big chains

#625 Is transparency next for grocery private label?

#624 Could digital advertising be replaced by a subscription model?

#623 Can engagement replace transaction rewards?

#622 What does a record Cyber Monday foretell for the remaining holiday season?

#621 How badly will Macy’s be hurt by its Black Friday outages?

#620 Are favorable online reviews critical for retailers?

#619 Will Alexa-exclusive deals bring holiday cheer to Amazon?

#618Do consumers now expect two-day delivery?

#617 What should stores do about BOPIS abandonment?

#616 Will Donald Trump’s presidency be good for retailers?

#615 Is PetSmart barking up the right/wrong tree with same-day delivery?

#614 Should browser data be opt-in only?

#613 Will one CEO be better than two for Whole Foods?

#612 Will curbside pickup drive front-end sales at CVS?

#611 Will Patagonia win Election Day by sending its workers to the polls?

#610 Staples brings Watson to digital office assistants

#609 Does talking to a human still matter?

#608 Driverless truck delivers 50K cans of Bud on supply run

#607 What AI Experts Say Smart Machines Will Do to Human Jobs

#606 Should in-store associates help online browsers?

#605 Will retailers lose retiring boomers to experiences?

#604 Target piloting Amazon Alexa voice search rival

#603 What is the ‘maker movement’ and should retailers care?

#602 Why aren’t more retail apps being downloaded?

#601 Will limiting incentives make Amazon reviews more credible?

#600 Will customers give Amazon the keys to their smart homes?

#599 Will retailers benefit from greater supply chain transparency?

#598 Apple’s Echo rival reportedly has a prototype, complete with cameras

#597 Consumers rely on reviews, but they don’t trust them

#596 Should grocers back away from prepared meals?

#595 Amazon and Fanatics play ‘anytime, anywhere, anyhow’ commerce on game day

#594 These social media behaviors are turning off your followers

#593 Could Amazon’s physical stores fuel a backlash?

#592 Will Amazon’s ‘brand gating’ put counterfeiters out of business?

#591 Will Lands’ End hit pay dirt on Amazon?

#590 Are wearables on the way out?

#589 Amazon tests one-click product placement

#588 What Happens When Millions of Jobs Are Lost Because of Automation?

#587 Are store closings a positive sign for Macy’s?

#586 Did Amazon bring down Beauty.com and Drugstore.com?

#585 Is it OK for brands to have emotions?

#584 Is a ‘DARK’ cloud looming for brands over GMO labeling?

#583 Are loss leaders a losing proposition for stores?

#582 Would Walmart + Jet.com be an Amazon killer?

#581 Is it time for marketers to embrace radical transparency?

#580 Will AI mobile apps replace associates on Macy’s sales floor?

#579 Will personal shoppers lift retail sales?

#578 Viewers can now ‘Watch & Shop’ with Amazon Fire TV

#577 Are retailers ready for the next wave of cyber scams?

#576 Do robots make sense for online delivery?

#575 Will drop-off points boost online sales?

#574 Making Software with Casual Intelligence

#573 Locally.com lets consumers see inventory at nearby shops

#572 Amazon Dash gets a smart button rival

#571 Are indoor maps still a game changer?

#570 Under Armour links purchase recommendations to fitness data

#569 RFID goes to the dogs

#568 Microsoft/LinkedIn deal shows content is king

#567 IRCE recap: Is there a right way for retailers to use beacons?

#566 Is monitoring employee data the right move for retailers?

#565 PIRCH’s in-store experience picks up where Home Depot leaves off

#564 New Wegmans draws near-record crowds

#563 Why isn’t in-store tech focused more on full-service?

#562 Will Google’s smart home controller overtake Echo?

#561 Will 3-D printing ever make it at retail?

#560 Is RFID finally ready for prime time at retail?

#559 What airline self-check-in can teach retailers

#558 Are free shipping expectations crushing smaller retailers?

#557 Could chatbots redefine retail customer service?

#556 Are robots the key to omnichannel inventory management?

#555 Chick-fil-A knows loyalty

#554 Is it time for Victoria’s Secret to say goodbye to its print catalog?

#553 Retail drama: Amazon undercuts Netflix

#552 Kmart wants to bring the ‘fun’ back to shopping

#551 Apple patents gesture-sensing technology for Apple Watch

#550 Lowe’s takes AR immersion to the next level

#549 The Thorn in Every Startup’s Side

#548 Will Starbucks win by giving rewards for purchases made at Dunkin’ Donuts?

#547 Starbucks sets goal to donate all unsold food to charity

#546 Should consumers be given incentives to write reviews?

#545 ‘Location remains retail’s MVP

#544 Instacart scores vendor ads

#543 Are selfies the future of mobile payment tech?

#542 Amazon takes the next step in CPG auto-replenishment

#541 Canadian Tire adopts Facebook at Work

#540 Best Buy closes online marketplace

#539 BOPIS means making everything happen at once

#538 Will a higher free shipping minimum hurt Amazon.com?

#537 AT&T brings virtual reality to stores

#536 Big food loses when it keeps consumers in the dark

#535 The positive power of negative reviews

#534 Will humans shop at a store run mostly by robots?

#533 Study finds widespread benefit to lenient return policies

#532 The roof caves in on Trader Joe’s

#531 What happens when Walmart closes a store?

#530 I pledge allegiance to the United States of Amazon

#529 Is virtual reality ready for retail?

#528 Should big food follow Campbell Soup’s GMO labeling lead?

#527 BrainTrust Predictions 2016: Amazon’s momentum

#526 Why are women paying more?

#525 Online shopping exacerbates return headaches for retailers

#524 FedEx ruins Christmas for some

#523 Why beacons’ bright light dimmed in 2015 – and what’s next

#522 Will IBM Watson help customers make better choices?

#521 Does the Internet of Things need a showroom experience?

#520 How can sites solve the online cart abandonment issue?

#519 Are Amazon’s devices big sellers or not?

#518 Why isn’t social driving word-of-mouth offline?

#517 Do the 2015 holidays point to a bigger future for e-commerce?

#516 Does weak traffic spell trouble for Black Friday?

#515 Does America need new food labels?

#514 Predicting the future of kiosks

#513 Will Americans ever give up their paper coupons?

#512 Is customer experience the new loyalty?

#511 Are consumers and retailers ready to go all-in on shop-and-scan tech?

#510 Why is Amazon opening a brick and mortar bookstore?

#509 Brand content doesn’t have to suck

#508 Warning: Processed meats cause cancer

#507 Can American Apparel’s ‘Made in U.S.A.’ model survive bankruptcy?

#506 Are demos just not worth it?

#505 Uniqlo reads customers’ minds to sell t-shirts

#504 Jet.com ditches subscription fee

#503 What can smart shelf tech do for Kroger’s business?

#502 Making the case for shopper time management

#501 Staples chooses to be different, closes stores on Thanksgiving

#500 Will surge pricing become the new normal?

#499 What’s the answer for costly online returns?

#498 Target outfits stores to test multiple innovations

#497 Nuke all your computer passwords, Intel exec says

#496 Amazon adds restaurant delivery to its menu of services

#495 Are stores missing impulse sales opportunities at the self-checkout?

#494 Journey mapping pitfalls can lead retailers astray

#493 Will Uber transform e-commerce delivery?

#492 Will consumers submit to in-home spying in return for personalization?

#491 How to build a multi-sensory experience in the retail environment

#490 Future of Amazon consumer devices in question after Fire Phone failure

#489 Starbucks caves to ‘Food Babe’ and changes Pumpkin Spice Latte recipe

#488 Wegmans has the best pharmacy, too

#487 Designing UX for Natural User Interfaces

#486 Are hearables the tipping-point wearable device?

#485 Target opens a security center to fight cyber threats

#484 Is Facebook ready to become an e-commerce force?

#483 Shoe store chain publicly dumps RFID

#482 How steep is the creep factor?

#481 Walmart and Amazon trade shots

#480 Should stores charge for BOPIS?

#479 CVS blows off U.S. Chamber over tobacco lobbying

#478 Amazon uses artificial intelligence to improve review/rating system

#476 UPS flexes its muscles on shipping terms

#477 Will personalized pricing ever make it to brick & mortar stores?

#476 Report says Walmart stashing billions overseas

#475 How should grocers respond to Amazon?

#474 How close are retailers to personalization?

#473 Digital marketing recasts emotional interaction with brands

#472 France bans edible food dumping

#471 Retailers use gamification to drive engagement

#470 Loving customers who complain the most

#469 Macy’s and Bloomie’s tailor the online experience

#468 Finding the line between digital creepy and cool

#467 Amazon rolls out free same-day delivery

#466 How can physical stores tap user reviews?

#465 Ahold earns rave reviews for Everything Fresh concept

#464 Study: Drones could take off as retail delivery vehicle

#463 Will going green put retailers in the black?

#462 Home Depot claims Black Friday for its own

#461 Competing in the age of wicked fast delivery

#460 Was Service Merchandise ahead of its time?

#459 Is Amazon’s Dash the future of shopping?

#458 Amazon guarantees service for household projects

#457 Balancing surprise and simplicity for better customer experiences

#456 Checkouts are tougher than rocket science

#455 Are app frustrations loyalty crushers?

#454 Amazon ponders ninth generation fulfillment center design

#453 Aldi engages in shuttle diplomacy with college kids

#452 OK, but what about in-store drone delivery?

#451 Will virtual reality transform web shopping?

#450 What’s in store for 2015?

#449 Green leaders get a special place on Walmart.com

#448 Nordstrom puts its money where its e-commerce is

#447 Macy’s CFO thinks off-price concept will attract new customers

#446 Target free shipping deal undercuts Amazon, Best Buy and Walmart

#445 Target and Whole Foods testing loyalty programs

#444 The Internet of Things from a consumer perspective

#443 Should retailers know what’s in their store brands?

#442 Nordstrom reassigns Innovation Lab workers

#441 Are hugs okay at retail?

#440 The rise of the customization nation

#439 Gap closing Piperlime (no big deal)

#438 Tommy Hilfiger digitizes the showroom

#437 Will couponing continue to be a mainstay of retailing?

#436 Walmart pilots gift card trade-in service

#435 Playing ‘Flip It’ with returns and exchanges

#434 Will deal tweets fly?

#433 What’s the real deal with beacons?

#432 Price transparency on steroids: The end game

#431 Nordstrom tests smart fitting rooms

#430 Are online shoppers addicted to deals?

#429 Whole Foods tells digital stories

#428 How To Think Like Apple About The Customer Service Experience

#427 What does Amazon Echo have to do with shopping?

#426 Retailers cope with ‘I want what I want when I want it’ syndrome

#425 Amazon hails taxis to make deliveries

#424 Search drives in-store visits

#423 Polaroid Fotobar brings digital to physical

#422 Lowe’s new sales help seems a little robotic

#421 Facial recognition tech goes beyond just selling stuff

#420 Do online chats beat call centers for customer service?

#419 Insights on Switching, Centering, and Gestures for Touchscreens

#418 Whole Foods debuts good, better, best rating system for produce

#417 Amazon to open pickup shop in Manhattan

#416 When waiters attack!

#415 If sampling works, why don’t more retailers do it?

#414 Amazon workers take case to the Supreme Court

#413 Can price-matching take price off the table?

#412 Which brand attributes matter most to Millennials?

#411 Location matters to online shoppers

#410 Understanding the lifetime value of a loyal customer

#409 Amazon drops price as smartphone fails to set the world on fire

#408 Will Apple Watch bring wearable tech into the mainstream?

#407 Does eco-friendly translate to inferior?

#406 Whole Foods makes aggressive move into e-grocery biz

#405 Caution: Skill assessment pitfalls ahead

#404 Google now testing drones

#403 Are nutritional rating systems a market basket killer?

#402 ‘Free’ supermarket built for sampling

#401 Target’s math doesn’t add up for this ‘guest’

#400 Walmart’s Scan & Go is a no-go

#399 Will flattery get retailers anywhere in the changing room?

#398 World’s richest man calls for shorter workweek

#397 Should big brands move call centers back to the U.S.?

#396 Are center store departments hamstrung by nutritional labels?

#395 Hilton Shakes Up The Hospitality Industry: Your Smartphone Will Soon Be Your Room Key

#394 Amazon has a Prime number problem

#393 Reversing the ‘retail funk’ with in-store engagement

#392 Should a store-provided mobile device be an option?

#391 Will Siri and Watson bring out the best in each other?

#390 Holt Renfrew to bring luxury shopping ‘apartments’ to its stores

#389 Online subscription service gets physical

#388 Consumers read and trust online reviews for local businesse

#387 Mobile/in-store shopping getting intertwined

#386 What does natural mean, anyway?

#385 Local restaurants pass/fail personal loyalty test

#384 It’s Not Just American Apparel: For Fashion Retailers, Sex Just Isn’t Selling These Days

#383 Science fiction tech helps Lowe’s customers with remodels

#382 Where have all the retail merchants gone?

#381 Amazon’s Fire Phone is all about selling stuff on Amazon.com

#380 Restoration Hardware bulks up on its catalog business

#379 Starbucks finds smart way to attract and retain workers

#378 Study: 88 percent of shoppers webroom

#377 Apple’s got the beat(s)

#376 Intruders for the Plugged-In Home, Coming in Through the Internet

#375 Study: 17 minutes defines local

#374 Sprouts beats Whole Foods on price

#373 TJX discounts its way to growth

#372 Chefs spice up grocery store atmosphere

#371 Retailer loses case over critical online review

#370 Can Your Customer Service Ketchup With Tessemae’s?

#369 WOM ROI still elusive

#368 Target’s CMO: ‘The truth hurts’

#367 Panera Bread turns to tech for faster, more accurate service

#366 Amazon and Twitter team up for some social shopping

#365 Steinhafel out as CEO at Target

#364 Amazon takes steps to own the last mile

#363 Amazon opens its pantry program to Prime members

#362 Are stores the answer to peak-time online fulfillment challenges?

#361 Loyalty members get advice from Sears and each other

#360 Amazon losing sales because of sales tax

#359 Shoppers saying no to in-store snooping

#358 Gap to test online ordering in stores

#357 Do food courts need an overhaul?

#356 AmazonFresh shoppers get a remote control

#355 Who owns the customer experience in retail?

#354 Nest’s Smoke Alarm Stumble Is a UI Lesson for Everybody

#353 IKEA takes a road trip and puts it online

#352 Catalogs make a comeback

#351 FedEx CEO blames retailers for Christmas delays

#350 Will the internet of things mean big things for retail?

#349 Walmart makes ad price comparisons easy

#348 FTC focuses on in-store tracking and data security

#347 Is Amazon Prime more vulnerable to competitive threats?

#346 Chevy: Storytelling

#345 ‘Ag Gag’ bill makes it a crime to video animal abuse in Idaho

#344 Does poor customer service pay?

#343 Nutrition facts label getting a makeover

#342 Half read e-mail on mobile devices and nothing else

#341 Target’s got (mobile) game

#340 Eight reasons why retail employee turnover is so high

#339 Retailers and tech vendors look for co-development opportunities

#338 Will Your Car Ever Understand Your Hand Gestures?

#337 Mobile phones act like ‘cookies’ in stores

#336 Are CPG companies giving up too much to Amazon?

#335 Independent grocers need new consumer engagement technology

#334 Independent grocers need new consumer engagement technology

#333 CVS to walk away from $2 billion in cigarette sales

#332 Study says sugar is killing us

#331 Grrrwaaaaaarggggh! ‘ChewBacca’ breaches merchants’ defenses

#330 Mannequins get too real for retail

#329 Is simpler better when it comes to shopping analytics?

#328 Which same-day service will deliver the goods for retailers?

#327 Mobile ads hit the car dashboard

#326 Customer Service Isn’t Optional–It’s Why You Have A Job

#325 Customer Experience Consultant Makes Shocking Claim: ‘There’s No Such Thing As Customers’

#324 Retailers and banks engage in blame game over data breaches

#323 Shoppers going uber-digital

#322 Amazon gets mind reading/shipping patent

#321 Will T-Commerce Redefine TV Advertising?

#320 Sears Hometown & Outlet Stores’ Associates ‘Say Yes’

#319 Is the Category Killer a Broken Model?

#318 Does Facebook Need Teens?

#317 Would You Accept Target’s Apology?

#316 When Going Viral Goes Wrong

#315 Does Webrooming Offset Showrooming?

#314 Gen X Wants the Steak, Gen Y Wants the Sizzle Too

#313 What the Hack? Massive Breach Affects 2 Million Accounts

#312 Chinese Retailer Comes to U.S. Seeking Tech Talent

#311 Apps Promise to End Retail Parking Hassles

#310 Amazon Preps For Retail Drone Wars

#309 EBay Offers the Gift of Free, Same-Day Delivery

#308 Retail Customer Experience: Technology Meets Beauty in a New York Subway Station

#307 Have CPG Store Brands Plateaued?

#306 Don’t Call It ‘The Customer-Centric Supply Chain’

#305 No Rest For Amazon, USPS on Sunday

#304 Who Owns the Customer Experience?

#303 Is Free Sampling a Digital Opportunity?

#302 Blockbuster News! Video Stores Follow Dinosaurs

#301 TOMS Offers a Different Way to Shop

#300 Is Showrooming a Problem For E-tailers?

#299 Are Retailers Facing a Tech Skill Shortage?

#298 Social Customer Service: What Do Consumers Want?

#297 Most Brand Conversations Happen Offline, But Social W-O-M is Rising

#296 How Do You Measure Customer Satisfaction?

#295 Who Are the 15 Percent Who Don’t Go Online?

#294 Five Ways to Seed Innovation

#293 Retailer Could Benefit From Some Inside the Box Thinking

#292 Free Shipping: Perk or Permanent?

#291 Why Journey Mapping is Critical to Your Business

#290 Will Predictive Tech and Same-Day Delivery Revolutionize Retail?

#289 Will Ship From Store Neutralize Amazon?

#288 dunnhumby: Menards is Most Customer Centric DIY Chain

#287 RSR Research: Mobile Apps or Mobile Sites?

#286 Has Amazon Finally Built an iPad Killer?

#285 Is America Ready for Smart Homes? Staples Says Yes

#284 Retail TouchPoints: Associates Duck Consumers Seeking Product Information

#283 Does In-Store Technology Really Deliver a Better Customer Experience?

#282 How I Came in Second to Bill Gates: The Brilliance of the LinkedIn Influencer Program

#281 All 80 Original “Star Trek” Episodes Rendered As Movie Posters

#280 Making the Digital/Analog Merge Work For Retail

#279 Commentary: The showrooming myth

#278 Is a Universal Translator the Answer for Privacy?

#277 Is There an Online Opportunity for Farmers’ Markets?

#276 Why Aren’t CMOs and CIOs On the Same Page?

#275 3D Gesture Control Is An Area Of Focus On Innovation We Likely Don’t Need Or Want

#274 Can Chipotle Afford to Alter Its Responsible Meat Pledge?

#273 Can Retailers Put Themselves In the Shopping Conversation?

#272 How Much is Great Customer Service Worth?

#271 Should Shoppers Look Forward to Many Happy Returns?

#270 BrainTrust Query: What Are the Top Three Digital Must-Do’s?

#269 Should Stores Associates Police Rude Customers?

#268 Will Pinterest-like Lists Work for Amazon?

#267 Will Starbucks Gain an Edge with Wireless Charging?

#266 Is Shopkick’s In-App Purchase Option a Showrooming Weapon?

#265 Will Pay-By-Face Catch On?

#264 Should Retailers Hire Twenty-Somethings to Sell Stuff on Facebook?

#263 BrainTrust Query: Is the Era of One-to-One Communication Finally Upon Us?

#262 Is Mobile’s True ROI Found in Driving Loyalty?

#261 Retail TouchPoints: How Can Retailers Make Checkout Waits More Bearable?

#260 Has the App Store Changed Retail?

#259 Is Barnes & Noble Wise to 86 Nook Tablets?

#258 Consensus Advisors: Will the NSA Scandal Make Consumers Unwilling to Share Personal Info?

#257 Does the Digital Experience Need Humanizing?

#256 What Will Firefox’s ‘Do Not Track’ Mean for Online Merchants?

#255 BrainTrust Query: I Need an App for My Apps!!

#254 Retail TouchPoints: What’s Causing Slow Mobile POS Rollout?

#253 RSR Research: Is It Time for Store Employees’ Roles to Change?

#252 What’s Behind High Shopper Satisfaction Rates for E-Commerce Sites?

#251 Has America Become a Self-Serve Nation?

#250 Will Change in REI’s Return Policy Affect Its Business?

#249 What is the Significance of a Smile?

#248 Will Motorola Gain an Edge With Phones Assembled in the USA?

#247 Is Servicing Data (Rather Than People) an Answer for Sears?

#246 Tablet Sales Up, PCs Down. What Does It Mean for Retail?

#245 Why Are Mobile Shoppers Avoiding Store Associates?

#244 These 12 technologies will drive our economic future

#243 FRBuyer: FISH (Food Industry Serving Heroes) is Born

#242 Can Retailers Use Twitter to Connect With Teens?

#241 How Will Retailers Leverage Google Maps?

#240 Will Target’s New Tech Center Spur Innovation?

#239 BrainTrust Query: Are Marketers and Media Getting That Synching Feeling?

#238 Can Drive-Thrus Work for Department Stores?

#237 Does the eBay/Kate Spade Pop-Up Represent Something New in Retailing?

#236 Do Morons Run Whole Foods?

#235 Will Amazon Coins Outperform Real Money?

#234 What Are Facebook Fans Worth to Retailers?

#233 Adobe: 5 Reasons We Killed The Creative Suite

#232 Adobe Ditches the Box, Puts Apps in the Cloud

#231 Should Purchasing Intent Be Used to Alter Prices?

#230 The Verdict Is In: Nobody Likes Google Glass

#229 Forget Searching For Content – Content Is About To Start Searching For You

#228 Apple’s Privacy Record Sucks. Here’s Why You Should Care

#227 Why Consumer-Facing E-Commerce Is BROKEN

#226 How Devastating Was the LivingSocial Security Breach?

#225 Ten Years After: iTunes Store Changed Music Biz

#224 Will Pizza Hut Kinect With Gamers?

#223 Are Amazon and Netflix Programmed for Success?

#222 What If Rewards Came From Just Browsing?

#221 Will Gap’s Take On In-Store Pickup Be a Retail Game Changer?

#220 Will ‘Shipping Its Pants’ Work for Kmart?

#219 What Can Be Learned From the Schnucks Security Breach?

#218 What Does Q1 Sales Drop Mean for PCs?

#217 Will Own Stores Help LG Gain CE Market Share?

#216 Help Wanted: Robots to Fill Service Jobs

#215 Would You Talk To An Ad On Your Smartphone?

#214 Smarter Marketing: How Minority Report Got It All Wrong

#213 Retail Customer Experience: How Should Retailers Compensate Customers For Service or Product Failures?

#212 What Can Merchants Do to Become Better Retail Therapists?

#211 RSR Research: Does Channel Pricing Conflict Break Trust With Shoppers?

#210 BrainBrainTrust Query: Grow Your Marketing Credibility Before It’s Too Late

#209 Will Cash Rebates Get People to Eat Healthier Foods?

#208 Is ‘Little Data’ the Key to Making Loyalty Programs Work?

#207 Are Retailers Taking Full Advantage of YouTube?

#206 Has Facebook Lost Its Cool?

#205 BrainTrust Query: Will 3D Printing Bring Boon or Bust to Retailers?

#204 Couches and Tablets Make Perfect Shopping Tools

#203 Our Future Will Be Brighter Than You Think, but More Disruptive

#202 What Will It Take to Improve the Mobile Shopping Experience?

#201 Will Google Cut Amazon Down to Size?

#200 Retail Customer Experience: An Amazing Customer Experience From TSA?

#199 Will Chicago Gofer Sears’ Same-Day In-Store Pickup Service?

#198 Are Brands Connecting Emotionally With Consumers?

#197 Will Google Glass Make Smartphones History?

#196 Who Wins After OfficeMax and Office Depot Merge?

#195 Has Whole Foods Dropped Its Prices Too Low?

#194 Study: Retail experience hinges on new technology

#193 CPGmatters: Kraft Spinoff Looks to Big Mobile Future

#192 Will Consumers Accept Surcharges on Credit Card Purchases?

#191 Are Early Super Bowl Ads Socially Stunted?

#190 Intel’s interactive display spices up the customer experience

#189 Watch Out Whole Foods, Aldi Has Organics

#188 Retailers and Restaurants Support Immigration Effort

#187 How Important Are Physical Stores to Barnes & Noble?

#186 What Will It Take to Make Grocery Mobile Apps Matter?

#185 Where Does Technological Innovation Come From?

#184 Will Tablets Reinvent How We Shop Everywhere?

#181 Why is Target Launching Brands Online Instead of In Stores?

#180 Ideas are more valuable than execution

#179 Will Facebook Revolutionize Search Engine Marketing?

#178 Like is the New Link: Why Facebook’s Graph Search is a Game Changer

#177 Apple’s New Reality

#176 Google wins $1 million worth of USA Today ads in Print Advertising competition

#175 Best Buy Gains Where Amazon Collects Tax

#174 Target Invites Showrooming With Price Match Offer

#173 Retail TouchPoints: Nearly 50 percent of Consumers Believe They Are More Informed Than Store Associates

#172 Starbucks to Debut Reusable Cups for a Buck

#171 Study: Meal Planning Influenced by Foodie Bloggers/Peers

#170 Food Trends to Impact Retail in 2013

#169 Hashtag Campaigns: The Social “Kick Me” Sign for Brands

#168 Amazon Launches Social Gifting Tool

#167 Retail Customer Experience: Indoor Mapping Gives Power to Retailers

#166 StorefrontBacktalk: Best Buy Yanks E-mail Support From Its Site. Shoppers May Be Better Off

#165 Amazon vet’s new robot-powered apparel startup aims to revolutionize how we buy clothes

#164 Amazon Not Slowed By Sales Taxes

#163 Payments Going the Way of the Smartphone

#162 Asimov’s Three Laws of Robotics Applied to User Experience

#161 RSR Research: Empathy and Design Thinking

#160 Starbucks: Steel This Gift Card

#159 Google Shopping Executive Shares Holiday Best Practices

#158 Can Loyalty Save Your Town?

 

#157 Who Needs Call Centers When There’s Twitter?

#156 Target Execs: Technology Changing Everything

#155 The End of Marketing

#154 Cyber Monday Sales Record Shattered

#153 Consumer Reports Releases Annual ‘Naughty & Nice’ List

#152 IKEA Makes Home Visits

#151 Survey Says: Retailers Give a Little, Get a Lot

#150 Should Small Businesses Join ‘Free Shipping Day’?

#149 BrainTrust Query: The Great Digital Disconnect

#148 PayPal Gets Into Price Matching Act

#147 Paper is Out as Retailers Opt for E-Receipts

#146 PayPal Gets Into Price Matching Act

#145 Win or Lose in a Retail Minute

#144 Amazon Slams iPad mini

#143 New iPad is No Kindle Killer

#142 Microsoft Sweats Merchandising Details for Windows 8

#141 Best Buy Tablet Going Up Against the Big Boys

#140 Amazon Snares Consumers With Break-Even Kindle Pricing

#139 RSR Research: Getting Over the Cloud

#138 Amazon Primed to Take on Netflix

#137 Walmart Testing Same-Day Delivery

#136 Best Buy Puts Geek Squad Services on eBay

#135 How to deliver mobile coupons from kiosks (commentary)

#134 Study Finds Wide Benefit to Free Online Returns

#133 Best Buy Wants Amazon to Be Its Showroom

#132 Peapod Rapidly Expands Virtual Grocery Stores to More Cities

#131 Smartphone Users Seek More Than Shopping Tools

#130 Retailers Get the Short End of the iPhone 5

#129 Walmart Also Fires the Kindle

#128 Walmart Rolls Out Eat-Healthy Insurance Discount

#127 Delaware DMV turns to kiosks

#126 Is Nordstrom Perfect?

#125 Receipt Checking No Longer Required at Best Buy

#124 Episode III: Toys ‘R’ Us Strikes Back

#123 BrainTrust Query: Oh SoLoMo!

#122 Kroger Loses Some Wait

#121 E-Collaboration Among Indies Aims to Fight Big Chains

#120 Walmart.com’s Improved Search Engine Powered by ‘Social Genome’

#119 The Price of Being Outspoken

#118 Virtual grocery kiosk taking off at London Airport

#117 Walmart Testing Scan & Go Checkout Feature

#116 Are “Smart” Videos the Key to Online Retail Growth?

#115 Microsoft drives next generation Kinect

#114 Can the Retailing Industry Take a Lesson on Social Media from DSW Shoes?

#113 Walmart Tests Grocery Receipt Comparison Tool

#112 Smartphone Verdict Suggests Changes Ahead

#111 KioskMarketplace: A Harsh Reality For Kiosks

#110 College Grads Settling for Retail Jobs

#109 Express Goes Social, But Not for the ROI

#108 IKEA checks out of self-service

#107 Under-Age Checking – And Spending – Get Easier

#106 MCX: The Future of Mobile Payments

#105 Retailers Look to Increase Shopping Hauls

#104 Are Government Kiosks Making a Comeback?

#103 BrainTrust Query: What It Takes to Innovate

#102 Are Tablet-Only Publications Dead?

#101 MarketingCharts: Convenience, Features Drive Selection of Retailer Sites Over Apps

#100 Amazon Locks Up Customers with In-Store Pickups

#99 Building a Brand One Community Panel at a Time

#98 Best Buy Founder Wants His Company Back

#97 BrainTrust Query: Will Amazon’s Showroom Become Amazon Showrooms?

#96 Tag Department Stores RFID Ready

#95 Costco 3D: The Rise of the In-Store Network

#94 Study: Mobile Shoppers Research, Buy, Evangelize

#93 RadioShack: Relevant or Not

#92 Big Food Turns Organics Into Big Business

#91 Company launches iPad kiosk with secure credit card reader

#90 Consumers Not Happy Being Tracked by Facebook

#89 CSD: The Customer Service Saboteur

#88 Making Malls Internet-Proof

#87 Small Guys Benefiting Most From Pinterest

#86 Ace, Amazon Look to Opportunities in DIY Market

#85 Hypocrisy Abounds Over Olympic Uniforms

#84 Rumor Mill: Amazon Exploring Same-Day Delivery

#83 How to Identify and Reward Social Media Advocates

#82 Have App, Will Shop

#81 Best Buy Bets Future on Connected Store

#80 Study: Smartphones Shoppers Not So Bad for Brick & Mortar

#79 Robotic retail: AndyVision debuts in campus store

#78 RSR Research: The Retail IT Brain Drain

#77 Amazon Launches Store for X Games Crowd

#76 How Hoboken, New York’s Baby Brother, Built An Innovation Scene Of Its Own

#75 BrainTrust Query: Apple Passport a Potential Game Changer

#74 The Social/Mobile Dilemma: The Buck Stops Where?

#73 Study Finds Walmart Beats Amazon on Price

#72 KIOSK, SSN partner to demo secure retail kiosk solutions at NRF conference

#71 BrainTrust Query: Surprising New Study on Facebook Marketing Effectiveness for Brands

#70 Apple’s Secret for Creating Insanely Loyal Customers

#69 Microsoft Technology to Serve Ads Based on Your Mood

#68 Retail TouchPoints: Retailers Focus On Testing In-Store Mobile POS and POP Solutions

#67 Consumers Don’t Want to Engage with Brands

#66 Out-of-Towners Go Grocery Shopping

#65 Pinterest Attracts Followers and Purchases Follow

#64 BrainTrust Query: Help! I’m Being Stalked By a Jam Band

#63 Big Chains Bring PayPal In-Store

#62 High Schoolers Sing Wegmans Praises

#61 Yahoo Announces Axis, A New Visual Paradigm In Web Search UI

#60 Is This The First Logo Based On Touch-Screen Gestures?

#59 C. Wonder’s Wonderful Dressing Rooms

#58 BrainTrust Query: Clicks to Bricks

#57 5 Reasons QR Code Marketing Is Broken (and How to Fix It)

#56 Macy’s Stores Counter Amazon’s Logistics Edge

#55 A Tweet Too Far – CFO Loses Job

#54 Take a stand against ‘showrooming’ with digital signage, kiosks (Commentary)

#53 Amazon Making Moves to Rule Fashion World

#52 BrainTrust Query: An Open Letter to Millennials

#51 Brazilians ‘Like’ Retailer’s New Digital Hangers

#50 Social Media’s High Maintenance Consumers

#49 Brick-and-mortar’s inherent advantage: In-store relevance

#48 ‘King of Pop’ is Dead But Still Pitching Pepsi

#47 Target to Fire Amazon’s Kindle Line

#46 Mobile devices and local search: Reaching a tipping point

#45 Shopping All Over (the House)

#44 RSR Research: Facebook Open Graph and Graphite

#43 Time reporter disses Best Buy kiosks

#42 Digital Retailing to Take Off in Airports

#41 BrainTrust Query: One Big Reason Why Game Theory Will Drive Customer Loyalty

#40 BrainTrust Query: Self-Checkout – What Should Drive the Retailer Decision?

#39 Google ID’s Trusted Websites

#38 Uniqlo May Explore U.S. Growth Online

#37 BrainTrust Query: Is Retail Quietly Trending Away From Bricks and Mortar?

#36 Apps Deliver Food Answers in Stores

#35 BrainTrust Query: Building ‘Braggable’ Stores

#34 Macy’s Goes Online In Stores

#33 BrainTrust Query: Changing Times in Loyalty

#32 Best Buy’s CEO Resigns. Who Next?

#31 Twenty Somethings Too Antsy to Advertise To

#30 The Third Wave of Retailing: The Efficiency of the Shopper

#29 CETW12: NCR integrating mobile with digital signage, kiosks (Video)

#28 Walmart Cites Gains, Cuts Prices, Faces Amazon

#27 Haters Get Their Own Facebook App

#26 Will poster shopping change the face of retail

#25 Amazon Gets Robotic

#24 Senator Not ‘Liking’ Bosses Asking for Facebook Passwords

#23 Angry Birds Take Up Space in Walmart

#22 BrainTrust Query: Is Klout the New Kredit Score?

#21 Oatmeal Brand Pays to Become ‘Choice of a New Generation’

#20 Buying Power Provides Competitive Advantage

#19 U.S. and Europe Find Common Ground on Organics

#18 Mannequins Put on Some Weight (2 comments)

#17 The future of end user computing: Two visions

#16 App Lets Neiman Marcus Know When Best Customers Arrive

#15 Target and Walmart Working Together on Mobile Payments

#14 Some See Big as Bad in Online Retail

#13 BrainTrust Query: Let’s Get Visual – Marketing in a Post-Text World

#12 A Famous Inventor’s Forgotten Idea: A One-Handed Touch-Screen Keyboard

#11 The Howling Football Draws Attention To Dog Slaughter

#10 McCormick’s Flagship Spices Up Retail

#9 Quidsi Keeps the New Websites Coming

#8 Peapod Makes Mass Transit Connection with Commuters

#7 LinkedIn Launches Button That Lets You Apply for Jobs

#6 What the iPhone 4S means for mobile commerce

#5 CETW11: How to design a kiosk consumers will use

#4 Do you need a chief customer officer?

#3 Apple, Amazon have won the tablet wars

#2 How to Combine QR Codes With the Power of Facebook

#1 2 horse race in mobile – iphone and android

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